This Privacy Policy describes how Autom8 by WCS Solutions ("we," "us," or "our"), operated by Wilson Consulting Services Inc. o/a WCS Solutions, collects, uses, and protects information about visitors and customers who use our website at https://connect.autom8hub.net and our SMS messaging program. By using our services, you agree to the practices described in this policy.
Wilson Consulting Services Inc. o/a WCS Solutions does not share customer opt-in data or personal information with third parties or affiliates for marketing or promotional purposes.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and other information you voluntarily provide when contacting us or using our chat widget.
- SMS Consent Data: Records of when and how you opted in to receive SMS messages, including the date, time, and method of consent (e.g., chat widget interaction).
- Usage Data: Pages visited, time spent, and referring URLs, collected via cookies and analytics tools.
- Device & Technical Data: IP address, browser type, operating system, and other technical information transmitted by your browser.
- Communications: Records of messages exchanged through our SMS program and other communication channels.
2. How We Use Your Information
We use collected information to:
- Respond to your inquiries and provide customer support.
- Send SMS appointment confirmations, service reminders, updates, and support messages to customers who have opted in.
- Maintain records of SMS consent in compliance with applicable law (TCPA, CTIA).
- Improve our website and service offerings.
- Comply with legal obligations and enforce our Terms of Service.
3. SMS Messaging & Compliance
Autom8 by WCS Solutions operates an SMS messaging program subject to the following practices:
- Opt-In Only: We send SMS messages exclusively to individuals who have explicitly opted in by providing consent through our chat widget. Consent is never assumed or implied.
- Timestamped Consent Records: We maintain timestamped records of all opt-in consents, including date, time, and method of consent, in compliance with TCPA requirements.
- TCPA Compliance: Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices.
- Opt-Out / STOP: Reply STOP to any message to unsubscribe. You will receive one final confirmation message; no further messages will be sent thereafter.
- HELP: Reply HELP for assistance, or contact us at [email protected] or (905) 840-7726.
- Message Frequency: Message frequency varies depending on your service needs and account activity.
- Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
- Supported Carriers: All major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and others.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
4. Information Sharing & Disclosure
We do not sell, rent, or share your personal information with unaffiliated third parties for their marketing purposes. We may share information only as follows:
- Service Providers: Trusted subcontractors who assist us in delivering our services (e.g., customer support platforms, CRM software), subject to confidentiality obligations.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer as part of that transaction.
- With Your Consent: In other circumstances where you have given explicit consent.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, or destruction. No transmission method or electronic storage is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and analyse traffic. You can control cookie settings through your browser preferences, though disabling cookies may affect site functionality.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal information, subject to legal obligations.
- Opt out of SMS communications by replying STOP at any time.
- Lodge a complaint with a relevant data protection authority.
To exercise your rights, contact us using the information in Section 9 below.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes are effective upon posting with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
9. Contact Us
Questions or requests regarding this Privacy Policy:
- Business Name: Autom8 by WCS Solutions
- Legal Entity: Wilson Consulting Services Inc. o/a WCS Solutions
- Phone: (905) 840-7726
- Email: [email protected]
- Website: https://connect.autom8hub.net
- Address: 99 St. Lawrence Drive, Mississauga, ON Canada L5G 4V2